Checklists for refugees and migrants

Stand:
We compiled checklists for 12 areas of life. They are intended to help you in everyday consumer life. Some of the checklists are translated in foreign languages.
Checkliste
With our checklists you can go through important points step by step.
On

All information is available in German and other languages. Just choose the relevant download.

1. Insurance

In Germany there are a lot of various insurances to protect you in the case of damages against expensive payments. Some insurances are absolutely necessary, others not. In the checklist you find the insurances you have to take out.

2. Mobile phone

To use your mobile phone you can choose between several corporates and rates. This checklist helps you to make a decision. You shall not conclude a contract right in the store. Read the whole contract, especially the small print, carefully at home.

3. Moving in

Bevor signing a lease, you should inquire about all costs. Besides the rent itself, there are so-called utilities and operating costs, e.g. for heating and hot water.

4. Online Shopping

This checklist helps you to tell, if an online shop is trustworthy or not. Besides that you learn, whereon you should pay attention, when browsing with the smartphone.

5. Copyright

You are not allowed to watch, listen or play everything that is offered for free on the internet. It can be that you contravene against the so-called „Urheberrecht“ (copyright law). This can be very expensive for you.

Saving energy at home – cheap, good and healthy living. On twelve pages, in addition to the checklists you can find here, we also give tips in a more detailed brochure – downloadable in 5 languages (German, English, Arabic, Kurdish and Dari).

6. Food packaging

Foods that are already packed in the supermarket, have an ingredient list. The list shows what is in the food. What exactly has to be on the list is shown in our checklist.

7. Debt collection letter

Debt collection agencies are companies that collect other people’s claims. They want money for a bill that wasn´t paid. If you are uncertain how much you have to pay or if you have to pay in general, take legal advice from the consumer association.

8. Key service

Usually a short, inattentive moment is enough: The front door falls into the lock, the key is still in the flat. This situation is often exploited by dubious key services – they open the door, but demand too much money for that.

9. Dietary supplement

Dietary supplements such as vitamin tablets, products for performance enhancement, beauty pills or anti-aging agents are advertised with false promises. Regulations apply to such products. Read here what you should pay attention to and what rights you have.

An appetite for pills?

Benefits and risks of dietary or food supplements.

The business of health

Selling supplements via the Internet and catalog, on coffee runs or at the doctor's office.

Internationale Jugendliche sitzen zusammen

Information for refugees and refugee workers

To the main page with our offers for people and institutions, who support asylum seekers in Germany.

Ratgeber-Tipps

Ab jetzt finanziell unabhängig
Frauen sind durchschnittlich weniger vermögend als Männer. Ihr Verdienst ist – häufig wegen Teilzeitarbeit – geringer.…
Das Vorsorge-Handbuch
Wer sich wünscht, selbstbestimmt zu leben und Entscheidungen zu treffen, und sich wünscht, das auch am Lebensabend zu…
Stethoskop auf einem Tisch neben einem Laptop

Arzttermin online buchen mit Doctolib und Jameda: Nicht nutzerfreundlich

Einen Arzttermin online buchen – das wirkt einfach, vor allem, wenn die Praxis telefonisch schwer erreichbar ist. Doch ein aktueller Marktcheck des Verbraucherzentrale Bundesverbands zeigt: Die bekannten Plattformen Doctolib und Jameda sind alles andere als nutzerfreundlich.
Eine Frau blickt auf eine digitale Anzeige.

"Meta AI" bei Facebook, Instagram und WhatsApp – so widersprechen Sie

Meta will nun auch in Europa öffentliche Nutzerinhalte fürs Training der KI "Meta AI" verwenden. Das hat auch etwas mit dem blauen Kreis im Facebook Messenger, bei Instagram und WhatsApp zu tun. Sie können der Nutzung Ihrer Daten widersprechen, den Chatbot mit dem blauen Kreis aber nicht abschalten.
Eine Fahrradfahrerin vor dem Reichstag.

Koalitionsvertrag 2025: Was er für Verbraucher:innen bedeutet

Die nächste Bundesregierung aus Union und SPD hat in ihrem Koalitionsvertrag etliche Maßnahmen angekündigt, die den Alltag von Verbraucher:innen verbessern sollen. Der Verbraucherzentrale Bundesverband (vzbv) hat 100 dieser Vorhaben geprüft – mit gemischtem Fazit, auch wenn die Richtung stimmt.